Job Description

We are hiring for-

Role - MS D 365 CRM Consultant

Expereince - 3-6 yrs

Location - Noida

Job Type - Permanent

Responsibilities

•⁠  ⁠Provide L2 production support for Microsoft D365 CE (Customer Service)

•⁠  ⁠Troubleshoot CRM issues related to case management, SLAs, routing & security roles

•⁠  ⁠Perform RCA and coordinate resolution with internal teams & Microsoft support

•⁠  ⁠Maintain users, permissions, queues, and system configurations

•⁠  ⁠Support version update testing and readiness

•⁠  ⁠Create/maintain documentation, SOPs and user guidance

•⁠  ⁠Assist in training and functional support for CRM users

•⁠  ⁠Work with the business to log and track change requests where needed

Qualifications

•⁠  ⁠Strong understanding of Customer Service module

•⁠  ⁠Hands-on with user management, configurations, data troubleshooting

•⁠  ⁠Ability to analyze issues, validate fixes, and communicate clearly

•⁠  ⁠Experience in SLA management and ticket handling processes

•⁠  ⁠Good communication and stakeholder coordination skills

•⁠  ⁠Ability to work independently onsite with business teams

If interested, click on "Apply Now"